TYPE:SalesMODEL:TaosYEAR:2025
Average Score (191 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2024
TYPE:ServiceMODEL:JettaYEAR:2020
TYPE:ServiceMODEL:PassatYEAR:2019
Oil change, new spark plugs--everything done right. Car is running better now.
TYPE:ServiceMODEL:ID.4YEAR:2023
Terrible service! Brought my ID.4 in to have the recalls fixed b/c we had an issue with the door unlocking and opening on its own while we were driving. Due to issues with software download, they couldn't fix it and needed engineers from Germany to help them. My car ended up being there for over a month. Technically not their fault, but the way they handled it just reflected the poor service and greed of this place. Furthermore, why Volkswagen took several weeks to get back to the dealer is beyond us and we were very disappointed with VW's service as well. For the first week, they kept telling me it would be ready the next day or in 2 days. It was not and they never called to give me an update. In fact, I never got any updates unless I called even though they said they would let me know. Meanwhile, I had no car and they didn't provide me with a loaner until I complained about it. The loaner was not an EV so now I'm paying for gas. Then, they tell me they have no idea when the car will get fixed b/c they're waiting on Germany. Ok, fine so I ask them to keep me updated every other day even if the update is that they're still waiting. I never got any updates update from them until I called. We also filed a case with VW to expedite and even filed for lemon law and with BBB. Within a week of doing that and after calling them for an update, finally found out that they got the instructions from Germany on what to do. Though still took 3 more days after that. While I can understand there was a dependency outside their control, the level of service here was completely dismal. If they didn't keep up their commitment to just call and keep me updated, how do I know they were doing all they could to get a response from VW? Furthermore, how could you have so little pull or connections that they can't even escalate to get a response and a customer has more pull than them. Doesn't give me confidence that they're a respected dealer with VW. Here's the final straw. In course of all this, someone I talked to said they could reimburse me for gas since loaner is gas and I had an EV. I bring my receipts to get reimbursed and they completely denied it and said I need to take it up with VW, but I'm 100% sure they told me this. Not only that, I needed $5 of gas in the loaner for it to be considered in the same condition as when I got it. You'd think after all this hassle and going back on reimbursing for gas, they would let this go. But no. The general manager came out and said they needed the $5 in gas. I asked if he cared that his customer has gone thru all this hassle, leaving with an even worse experience, and he's losing a customer over $5. He said that's fine and he didn't care. We will never come to this dealer again and will probably never buy another VW again. On top of all this, we just learned there were 2 more recalls since we last brought this car in for servicing.
TYPE:SalesMODEL:TaosYEAR:2025
TYPE:ServiceMODEL:TiguanYEAR:2023
Great experience overall!
TYPE:ServiceMODEL:TiguanYEAR:2024
TYPE:ServiceMODEL:Golf GTIYEAR:2023
My battery was drained during the recall service. I parked the car in my driveway not knowing this fact and then had to call roadside assistance and could not get to work.
TYPE:ServiceMODEL:TiguanYEAR:2023