TYPE:ServiceMODEL:TaosYEAR:2024
super fast and good experience overall
Average Score (193 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:TiguanYEAR:2025
We bought 2 Tiguan suv and leased 3 Taos from Ken Gensinger and we had an excellent experienced with the whole thing .
09-27-2025
Thank you, Nasrin so much for your business and loyalty. We really appreciate the nice review and 5-stars. See you soon for your first service. Have a great weekend! Sincerely, Ken Gensinger Jr.
TYPE:ServiceMODEL:JettaYEAR:2025
TYPE:ServiceMODEL:PassatYEAR:2022
Good Customer Service
09-27-2025
Thank you, Marc for your recent service business. We really appreciate the nice review and 5-star rating. See you for your next service. Have a great day. Sincerely, Gensinger Team
TYPE:ServiceMODEL:ID.4YEAR:2023
It hasn’t been rectified yet. Still waiting
TYPE:ServiceMODEL:TiguanYEAR:2019
I brought my car to the dealership to try and correct a major electrical problem that my car is experiencing. On very hot days while the car is driving, it will completely shut down all electrical components including headlights, brake lights, dash lights, speedometer, hazard lights, radio, directionals, all power seems to be dead, but the motor still runs. It's a major hazard, especially at night. It's has happened to me roughly 20 times, yet they could find no fault. There were no codes or indicators in the onboard computer that gave any indication of a major electrical malfunction with the vehicle, so they did not diagnose any further other than replacing the battery.
TYPE:ServiceMODEL:TiguanYEAR:2024
TYPE:ServiceMODEL:TiguanYEAR:2019
TYPE:SalesMODEL:JettaYEAR:2025
TYPE:ServiceMODEL:TiguanYEAR:2020
I always go to Gensinger Motors for service - they are like friends and I trust them. They make the effort to get to know their customers and develop a relationship. I have bought all my cars there and get all of them serviced there.