TYPE:SalesMODEL:JettaYEAR:2025
Average Score (186 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2020
I always go to Gensinger Motors for service - they are like friends and I trust them. They make the effort to get to know their customers and develop a relationship. I have bought all my cars there and get all of them serviced there.
TYPE:SalesMODEL:TaosYEAR:2025
TYPE:ServiceMODEL:TiguanYEAR:2024
Service was quick. Car wash could have been better.
TYPE:SalesMODEL:JettaYEAR:2025
The team understood that I wanted a low-touch, hassle-free experience and they delivered that. The dealership needs a facelift.
TYPE:ServiceMODEL:TiguanYEAR:2024
Excellent as always.
TYPE:ServiceMODEL:JettaYEAR:2025
Very satisfied with the service provided.
TYPE:ServiceMODEL:AtlasYEAR:2019
They tried to charge me a fee that I was never told about when making the appointment AND now things aren’t working that had nothing to do with the issue I brought it in for. I’ve called 4x’s and no one has called me back
TYPE:ServiceMODEL:TaosYEAR:2024
All was good. Then when I mentioned the backup camera goes in and out every day. They said the diagnostics came back ok. Still every day it works once or twice the doesn't..etc....
TYPE:ServiceMODEL:GolfYEAR:2018
The service representative gave me a price for the coolant flush. When I picked up the car, the price she gave me did not include the coolant. I felt that was deceitful since new coolant would be required with a coolant flush. I’ll will no longer be coming to Gensinger.