Average Score (191 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

191 Ratings

4.8 Average

Models
Types of Survey
Filter by
  • Bobbie D.11-06-2024

    TYPE:SalesMODEL:Atlas Cross SportYEAR:2024

    Military status for military us veterans that are purchasing vehicle is not defined clearly. I was refused a discount being a veteran.

    11-07-2024

    Thank you, Bobbie for your recent purchase. We really appreciate your service as a veteran, but we can only follow the guidelines Volkswagen offers for the Military program. Enjoy your new vehicle and see you for your first service. Have a great day. Best Regards, Ken Gensinger Jr.

  • Nikki P.11-03-2024

    TYPE:SalesMODEL:JettaYEAR:2025

    Our past 3 purchases of a VW at Gensinger went well. Gensinger is conveniently located for me/us and the new car I wanted was in their inventory. The car is beautiful and although I will never use (or even figure out) all the extras, I will always be impressed by them. Also wanted a more economical car from my old Passat. Working with the Gensinger staff has always been polite, professional and efficient.

    11-04-2024

    Thank you, Nikki for your purchase. We really appreciate your loyalty to Gensinger Motors and the nice review. See you soon for your first service. Have a great day. Best Regards, Ken Gensinger Jr.

  • Steve O.11-03-2024

    TYPE:ServiceMODEL:AtlasYEAR:2021

    Amazing service and welcoming.

    11-04-2024

    Thank you, Steve for your recent service business. We really appreciate the kind words and 5-star review. See you for your next service. Have a great day. Best Regards, Ken Gensinger Jr.

  • Masood H.11-01-2024

    TYPE:ServiceMODEL:PassatYEAR:2022

    Excellent service every time! Thank you Gensinger Motors Service Sept for all you do!

  • Sung L.11-01-2024

    TYPE:ServiceMODEL:TiguanYEAR:2022

  • Donna S.10-31-2024

    TYPE:ServiceMODEL:TiguanYEAR:2019

  • Feras E.10-21-2024

    TYPE:ServiceMODEL:TiguanYEAR:2018

  • Deborah R.10-21-2024

    TYPE:ServiceMODEL:JettaYEAR:2020

    Service rep at the counter is very professional and efficient. She is friendly and proficient at her job.

    10-21-2024

    Thank you, Deborah, for your recent service business. We really appreciate your kind words. See you for your next service. Have nice evening. Best Regards, Ken

  • Fatima C.10-21-2024

    TYPE:SalesMODEL:TiguanYEAR:2024

  • John S.10-16-2024

    TYPE:ServiceMODEL:TiguanYEAR:2021