TYPE:ServiceMODEL:TiguanYEAR:2023
The experience from scheduling the service appointment to having the work completed was very pleasant. The staff was very accommodating and a pleasure to communicate with.
Average Score (190 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:JettaYEAR:2019
Very helpful service department and everything was done very timely
11-22-2024
Thank you, James so much for your recent service business. We really appreciate the nice review and 5-stars. See you for your next service. Have a great day! Best Regards, Ken
TYPE:ServiceMODEL:Golf GTIYEAR:2023
I felt so good that they were fixing my GTI doors after someone backed into them. The bodywork was done on the premises and Ken G. Jr, was a pleasure doing business with. It was done faster than I thought and it’s perfect. So happy!!
TYPE:ServiceMODEL:TiguanYEAR:2022
Customer service, quickness of maintenance and courtesy at the counter was excellent and very much appreciated!
TYPE:ServiceMODEL:TiguanYEAR:2023
Yes
TYPE:ServiceMODEL:JettaYEAR:2019
TYPE:ServiceMODEL:TiguanYEAR:2020
Your service manager was extremely helpful and very responsive.
TYPE:ServiceMODEL:JettaYEAR:2018
My car is great and runs great - I've never had an issue with my car. However, the team that makes the phone calls post-service is very uninformed and it shows. When questions are asked, they consistently need to check to get answers... even the most basic. For example, I was told that for my 50,000 mile check up was fine, and then she realized the battery is leaking acid. When I asked what that means and if I need to get it replaced, she had to check. When she checked, she said it should be fine but to replace it before winter -- it's November. Why not call with information on what this means, what are next steps, and try to schedule an appointment so that it gets resolved? To me, that is ideal service. My paperwork for my inspection does not even have a note about the battery, the condition is marked "good". This happened in my previous visit too with my seat warmer not working. The experience could be a lot better and more efficient if informed people are the communicators.
11-09-2024
Thank you, Kathryn for your recent service business. We appreciate your feedback. We always try to improve and sometimes we fall short. See you for your next service. Best Regards, Ken
TYPE:ServiceMODEL:TiguanYEAR:2020
Prompt and helpful service.
11-09-2024
Thank you, Raymond for your recent service business. We really appreciate the 5-star review. See you for your next service. Have a Great day! Best Regards, Ken
TYPE:SalesMODEL:Atlas Cross SportYEAR:2024
Military status for military us veterans that are purchasing vehicle is not defined clearly. I was refused a discount being a veteran.
11-07-2024
Thank you, Bobbie for your recent purchase. We really appreciate your service as a veteran, but we can only follow the guidelines Volkswagen offers for the Military program. Enjoy your new vehicle and see you for your first service. Have a great day. Best Regards, Ken Gensinger Jr.