Average Score (191 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

191 Ratings

4.8 Average

Models
Types of Survey
Filter by

  • Jason N.01-30-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    Appointment availability, poor communication throughout the repair process, no receipt for work performed, problem still not fixed

  • Stella S.01-28-2025

    TYPE:ServiceMODEL:Golf SportWagenYEAR:2018

  • Miryam R.01-27-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    Muy buen servicio

  • Kenneth M.01-27-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023

  • Kenneth L.01-26-2025

    TYPE:ServiceMODEL:ID.4YEAR:2022

  • Deidre H.01-23-2025

    TYPE:SalesMODEL:TaosYEAR:2024

    I was treated like a person not just a sale my salesman took his time to explain everything

  • Svetlana G.01-22-2025

    TYPE:ServiceMODEL:TiguanYEAR:2018

  • Danielle R.01-20-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

  • Alex C.01-18-2025

    TYPE:SalesMODEL:TiguanYEAR:2024

    The salesman David and sales manager Frank went above and beyond to answer all our questions and put us at ease in making our decision. The best experience was that they weren't your typical salesmen trying to make a sale. They wanted to ensure that we were delighted with our decision.

    01-18-2025

    Thank you, Alex so much for your recent purchase. We really appreciate the nice review and the 5-star rating. Enjoy your new vehicle. See you again for your plates. Have a Great weekend! Best Regards, Ken Gensinger Jr.

  • Robert M.01-13-2025

    TYPE:ServiceMODEL:PassatYEAR:2018

    The problem was corrected and completed on a timely basis