TYPE:SalesMODEL:JettaYEAR:2025
Salesman was very knowledgeable, helpful and informative. Had what I was looking for on lot.
Average Score (191 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
03-06-2025
Thank you, Maria for your recent purchase. We really appreciate your business and the kind words. I am so glad we put that smile on your face. Thank you again for the 5-star rating. See you soon for your first service. Have a Great day! Best Regards, Ken Gensinger Jr.
TYPE:ServiceMODEL:TiguanYEAR:2020
TYPE:ServiceMODEL:Golf SportWagenYEAR:2018
TYPE:ServiceMODEL:AtlasYEAR:2024
TYPE:ServiceMODEL:PassatYEAR:2022
The best Service Team!!!
TYPE:SalesMODEL:TaosYEAR:2025
TYPE:ServiceMODEL:AtlasYEAR:2024
Was able get an appointment at this dealership a lot quicker then at the dealership we purchased our Atlas. We realized that our SOS feature was in need of service as well as our 10 ,000 mile service. The dealership had the SOS module in stock and replaced it under warranty. The next day my wife went to go to work abd her key fob would not work. Called the dealership service to see if it had anything to do with the SOS getting repaired and they said no, probably the battery. Was not the battery, took the car to Crestmont and they said the fob needed to be reprogrammed due to work that was completed. So I feel the service department should have known better.
TYPE:SalesMODEL:TiguanYEAR:2024
The customer service provided by Aika was superb. This was part of the main reason for choosing Volkswagen Gensinger.
TYPE:ServiceMODEL:PassatYEAR:2018
The Service Department is always friendly. Explain everything in detail and listen to my concerns/questions. I have always found their work reliable, dependable, and return my vehicle clean.
TYPE:ServiceMODEL:TiguanYEAR:2020
Always satisfied with work that has been done.